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079 Call a Cab
TERMS & CONDITIONS
OUR TERMS & CONDITIONS MAY CHANGE
AT ANYTIME WITHOUT PRIOR NOTICE.
Completion of any booking and use of the Service we provide indicates your
UNCONDITIONAL ACCEPTANCE
of the Terms & Conditions listed below.
Please note that bookings can only be made by:
Calling our phone numbers, emailing us,
or using the Enquiries/Booking form on our website
*All calls are recorded*
*We DO NOT accept bookings or cancellations
by using any form of Text Messaging service*
Main Number: 079 2255 2222
Office Number: 0330 999 8294
Web: www.079callacab.com
Email: info@079callacab.com
079 Call a Cab’s main office is based in
Great Cambourne Cambridge.
Contents:
1. Definitions.
2. Bookings for Airports.
3. Quotations, Payments, Collections, Waiting & Receipts.
4. General Vehicle Conduct.
5. Cancellations & Refunds.
6. Liability.
7. Termination Of Any Journey.
8. Miscellaneous.
9. Disputes.
10. Conveying Of Children.
11. SaverCards, Discounts & Promotions.
12. Account/Non Customers.
13. Complaints.
1. Definitions:
1.1. “079 Call a Cab”/“Cambourne/Gransden Executive Travel”/us/we… means 079 Call a Cab Taxi Service.
“you” and “your” means any individual, company or business who makes a booking with 079 Call a Cab.
“Booking'(s)” means an agreed Airport Transfer, Local or Long Distance Journey or Wedding booking.
079 Call a Cab is registered with South Cambridgeshire District Council and the proprietor holds an Operators License to accept Pre-booked journeys.
2. Bookings For Airports:
2.1. You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline, and also for any delays caused by traffic conditions. 079 Call a Cab shall not be responsible for any delay caused by customer failure to allow enough time to reach a destination or if the customer is not ready for collection at the booked time.
Although we are happy to advise a collection time if asked, it is ultimately the customer/person making the bookings responsibility to allow sufficient time to get to any destination.
2.2. It is down to "you" the customer to order a suitable car size for the number of passengers and luggage to be transported.
079 Call a Cab cannot guarantee to carry excessive amounts of luggage.
2.3. If a customer/person making a booking supplies incorrect information at the time of booking regarding dates/times, we will not be responsible for any extra charges/missed flights or our availability (or lack of) to supply a taxi at a different date/time.
Only the information supplied to us at the date/time of any accepted booking, is the date/time we agree to and guarantee.
2.4. Please note that a child (no matter what age) counts as one passenger and like any passenger must wear a seatbelt at all times.
Babies must also be in an appropriate car seat supplied by the customer.
Children/Babies of any age can not travel on an adults lap at anytime.
2.5. All luggage must be stored in the Boot of the vehicle supplied.
2.6. In some cases, small hand luggage or Bags may be placed either behind or in front of the seats in the footwell area if a passenger is not sitting in that particular seat.
If in any case if a suitcase has to be put on a vehicles seat (and only if your driver allows it) a charge of £15.00 per case will be due and paid directly to your driver.
If any damage is caused to vehicle seats, an invoice will be sent to cover any repair costs once the repairs have been carried out. (see point 5.8
2.7. If you need to transport a wheelchair, please specify this at the time of booking to check to see if we have an appropriate vehicle available..
2.8. In any event that an Airline cancels a flight or for any other reason a flight is cancelled that is out of our control, please see point: 5 of these terms & conditions.
2.9. In any event that an Airline changes the airport that your booked journey is scheduled to depart from or arrive to, you accept that any additional travel/distance/fare charges will be paid to us, (if we can accept the change to the booking).
If we are unable to accept the change to the booking, please see point: 5 of these terms & conditions.
If required, we can issue you a full receipt to help claim back any additional charges incurred back from the airline.
Due to the logistics, organisation & administration involved to process a booking, we cannot be held responsible for any Airlines actions.
3. Quotations, Payments, Collections, Waiting & Receipts:
3.1. 079 Call a Cab will email you a quotation if requested based on the information supplied by you.
079 Call a Cab may amend the quotation if there is any material change to the original itinerary, i.e, the number of passengers, or the type or size of vehicle required.
3.2. 079 Call a Cab’s quote for a collection from any airport will automatically be booked in for 30 minutes after your scheduled landing time (or the Planes landing time if your flight has been delayed).
*If you require more time please let us know at the time of booking*
3.3. If your plane lands earlier than the scheduled landing time, 079 Call a Cab will still collect you at the agreed time that was made when the booking was confirmed.
This is because your drivers schedule is preplanned due to other bookings.
If your plane lands later than the scheduled landing time, 079 Call a Cab will amend your collection time to 30 minutes after the plane has landed.
3.4. Unlike most other Taxi companies we know of,
079 Call a Cab do not charge extra for waiting when collecting from any airport, if your plane is delayed under normal circumstances. (e.g, It was delayed or took off late).
We always check your inbound flight for delays before your driver leaves our base by using the information supplied by the Airports websites.
As our aim is to never charge customers extra waiting at airports (If necessary), we will amend your collection time if your plane is running late.
Your driver will always aim to text you on the number you supplied at the time of booking, to make you aware of any amended time changes.
In exceptional unusual circumstances where a plane has been diverted to another airport, any extra mileage to collect you (If we are able to) will be charged at £3.00 per mile. Or, if a plane is not allowed to land due to a security incident, waiting is then charged at £3.00 per each & every 5 minutes (£36.00 per hour).
If your plane lands on time but you are then delayed due to airline/airport issues such as lack of airport staff, passport control problems or baggage issues, we then reluctantly charge £3.00 per each & every 5 minutes waiting (£36.00 per hour).
If required, we can issue a full receipt to help claim back any additional charges incurred back from the airline.
3.5. If your driver is running late due to unforeseen circumstances such as: Road Traffic Accidents, Road Closures, Bad Weather Conditions, Vehicle Breakdowns or if the customer before you kept us waiting, we/your driver will do our best to keep you fully informed with an estimated time of arrival.
If a customer chooses not to wait and uses another method of transportation, 079 Call a Cab shall not be liable for any extra costs incurred and any fare that was prepaid will be non refundable.
For local journeys at busier times (especially Friday & Saturday nights), although our aim is to always collect customers at the agreed booked time, we always advise to allow up to a fifteen minute waiting period incase of any hold ups.
Although the above circumstances are an unlikely occurrence, your driver would always make their best efforts to get to you as soon as possible and we would encourage you to wait.
3.6. Once you have accepted our quotation, Please check your booking confirmation carefully and inform us promptly of any errors. 079 Call a Cab shall not be responsible for any delays caused or costs arising from / by your failure to provide 079 Call a Cab with correct information.
3.7. All journeys originating at an airport (which are not return journeys where 079 Call a Cab has taken you to the airport) must be prepaid in full (Unless otherwise agreed)
If an Airport collection is agreed without pre-payment, and you have missed your flight or booked the incorrect date / time.
The full fare will be due and an invoice will be sent to you. (see points 5.8 & 5.10)
3.8. All Car parking charges shall be paid for on the day of collection from the airport by the customer unless otherwise agreed or paid for in advance.
3.9. We accept Cash, Debit & Credit Cards, American Express, Amex, Apple Pay, PayPal and Bank Transfers.
Please note that the minimum amount we accept by any type or card or mobile device payment is £25.00
If you would like to pay with a Debit or Credit Card, Please advise the operator at the time of booking as only some of our vehicles have Mobile card terminals installed.
If a vehicle with a card terminal is not available, we would usually be able to take the Payment over the phone by one of our office staff.
3.10. A full receipt can be emailed direct to you or a hand written business card size receipt can be supplied by your driver.
*Please note that an emailed receipt can take up to two working days if asked for on the day of travel to your driver*
3.11. Waiting Charges for local or weddings:
079 Call a Cab will allow 4 minutes and 59 seconds free waiting time on any booked local job.
After this initial time, 079 Call a Cab will then charge £3.00 per each & every 5 minutes waiting (including the initial first 5 minutes if that time has exceeded)
In any event where a booking has been prepaid and your driver can not wait any longer after the initial 5 minutes waiting time due to other bookings, the prepaid fare is non refundable.
If the driver is able to wait, any waiting time shall then be due direct and paid to the driver.
079 Call a Cab always aim to allow up to fifteen minutes chargeable waiting on all booked local jobs but
at busier times cannot guarantee this.
3.12. 079 Call a Cab will allow 14 minutes 59 seconds free waiting time on any booked Executive or Wedding Car job.
After this initial time, 079 Call a Cab will charge £20.00 per each and every 15 minutes waiting (including the initial first 15 minutes if that time has exceeded)
In any event where a wedding booking has been prepaid and your driver can not wait any longer after the initial 15 minutes waiting time due to other bookings, the prepaid fare is non refundable.
If the driver is able to wait, any waiting time shall then be due and paid direct to the driver.
079 Call a Cab always aim to allow up to 30 minutes chargeable waiting on all wedding jobs but at busier times cannot guarantee this.
3.13. Points 3.11 & 3.12 do not include Airport collections (See Point 3.4)
4. General Vehicle Conduct:
4.1. You/the person who booked our services shall be responsible for the behaviour of all the passengers in the car/vehicle during the journey.
4.2. You/the person who booked our services will be charged £80.00 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger within the South Cambridgeshire District border.
4.3. You/the person who booked our services will be charged £180.00 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger outside of the South Cambridgeshire District border.
4.4. Smoking is not/never permitted in any of our vehicles.
4.5. Eating/Drinking in our vehicles is not permitted.
4.6. In certain circumstances, i.e for babies or Medical reasons, some Foods/Drinks may be permitted with prior permission.
4.7. All children travelling during any journey should be securely seated in a manner appropriate to their age, weight and height.
Suitable child seats should be supplied and fitted by the child’s parents/guardians/carers.
Such seats may be retained by the driver for use if you require a return journey.
4.8. 079 Call a Cab will not/never carry more passengers than our insurance or vehicle licence allows.
5. Cancellations/Refunds:
If you need to cancel or amend a booking, please contact us as soon as possible either by phone or by email.
If your cancellation is a last minute cancellation, within 24 hours of your booked time & date or between 23:00pm & 09:00am, please call us on 07922552222 rather than emailing, as our office may not have anyone in it between these times to see an email.
Cancellations are not accepted by leaving us a voicemail of by any form of text message.
5.1. Bookings that are cancelled within 48 hours of the booked travel date and time are non refundable, and no credit will be offered.
If the fare was not prepaid it will also be due and an Invoice can be sent if required. See point: 5.10
5.2. As of 18:00pm on any Friday evening to 09:00am on any Monday morning/Weekends/Bank Holidays/December bookings are non refundable and no credit will be offered.
5.3.. Discounted bookings are non refundable, however, if we have been given at least 48 hours notice prior to your booked date and time (and the booking doesn't fall under point 5.2), the full amount can be held as a credit on file for any future bookings
5.4. Any other booking that is cancelled at least 48 hours before the booked date and time *and the journey doesn't fall under point 5.2* can be refunded. However, due to the time involved to book in any journey or make any amendments, a 15% administration charge will be deducted from the amount that was paid, or customers also have the option for us to hold the full amount paid as a credit for any future travel.
5.5. If a customer would like to change or amend a local booked journey date/time, and providing the amendment is done with at least 24 hours notice, a £10.00 administration charge will be due if the fare is £50.00 or less.
5.6. If a customer would like to change or amend an airport/long distance journey date/time, and providing the amendment is done with at least 24 hours notice, a £20.00 administration charge will be due if the fare is £50.00 or more.
5.7. If we do not have availability for any new requested date/time and the journey was prepaid, the fare is non refundable/transferable if we have not had at least 48 hours notice.
However, If the journey doesn't fall under point 5.2* and we have been given at least 48 hours notice, the full amount can be held as a credit on file for any future booking.
We will always do our best to amend any dates/times as requested, but can not guarantee this due to other bookings or especially at weekends or busier times.
5.8. The stated dates/times booked by the customer at the time of booking, are the only dates/times we can guarantee as this was booked, agreed & confirmed.
079 Call a Cab/We would have reserved this date/time, and not taken in anymore bookings to guarantee a vehicle for you.
5.9. All Wedding Bookings that are cancelled are 100% chargeable & no refunds or credits will be offered.
5.10. All invoices for services must be paid within 24 hours. Failure to pay any invoice may result in 079 Call a Cab taking legal/court action and any extra expenses incurred will also be added to the original amount owed.
079 Call a Cab would also make other Taxi companies aware of the situation, resulting in you possibly being black listed from using other Taxi companies in the area.
Please note that all unpaid invoices will incur a 15% charge of the original invoice amount, every 30 days from the invoice date.
5.11. Refunds are usually made how the original fare was initially paid.
Refund methods:
1. Refunding the original Credit/Debit Card that was used at the time of booking.
2. Bank Transfer to the same account that was used to make payment.
3. Company Cheque made out in the customers name who made the booking.
If a refundable fare was prepaid by cash, the refund will be made back by Company Cheque.
Please note that for Credit/Debit Card refunds, we are advised by our card terminal issuer to allow up to 7 working days for the refund process to complete our end, and then up to a further 5 working days to show back into a customers account.
Please also be aware that once we have completed a refund, the banks processing times are out of our control.
If a refund has not been received after the above advised timescales, please let us know so we can contact our card terminal issuer to resolve any issue.
6. Liability:
6.1. 079 Call a Cab shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.
Under no circumstances shall 079 Call a Cab be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
6.2. All luggage is carried entirely at your own risk.
6.3. 079 Call a Cab shall be entitled to cancel all services in the event of a declared national emergency, riot, war, fuel shortage, extreme weather, terrorist attack or pandemic, or any other circumstances beyond our control.
If a vehicle breaks down during any journey, 079 Call a Cab will endeavour to arrange an alternative car to complete the journey as soon as practicable/possible.
6.4. You shall indemnify 079 Call a Cab against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
6.5. Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.
6.6. If an extra Premium or Fee has been been paid for a specific vehicle and In the unlikely event that the vehicle becomes unavailable, 079 Call a Cab reserve the right to change the vehicle without prior notice, and refund any extra Premium/Fee that was paid.
6.7. If an extra Premium or Fee has not been paid for a specific vehicle and In the unlikely event that the vehicle becomes unavailable, 079 Call a Cab reserve the right to change the vehicle without prior notice.
7. Termination Of Any Journey:
7.1. 079 Call a Cab will refuse or terminate any booking or journey with immediate effect if it places any vehicle at risk of damage/soiling or abuse/violence to a driver.
We reserve the right to ask all passengers to vacate the vehicle (as soon as it is safe to do so) if any of the above was to arise.
7.2. If a journey is booked and once we arrive our driver believes a passenger is too intoxicated or aggressive, we reserve the right to terminate the booking/journey immediately.
7.3. No refunds will be due if;
A journey is terminated due to a passenger being intoxicated or acts in an inappropriate/dangerous/threatening manner.
A journey is terminated part way through due to risk of damage, soiling, abuse or violence.
7.4 If a journey is terminated by you or us and has not been pre-paid, the full fare will be due and then must be paid to your driver.
7.5 If a journey is terminated and we are not paid the full fare, an invoice will then be sent to you.
8. Miscellaneous:
8.1. 079 Call a Cab may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.
8.2. 079 Call a Cab may change these terms and conditions at any time by posting changes online.
Please review these terms and conditions regularly to ensure that you are aware of any changes.
All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.
8.3. 079 Call a Cab shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act.
8.4. This Agreement and any accompanying quotation represents the entire agreement between you and 079 Call a Cab in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.
8.5. Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.
8.6 If anyone of any age is found to be making false bookings for their own entertainment, a prank or at our companies cost, expense & time, we will notify the police and always prosecute unless the full quoted fare amount is paid in full.
9. Disputes:
This Agreement shall be construed in accordance with English law and you and 079 Call a Cab each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.
10. Conveying of Children:
UK law states that Taxi’s/Private Hire Vehicles are exempt from legislation relating to children travelling in a Child seat or booster, but MUST at all times wear a seat belt.
If a child is to small to sit by themselves with a seat belt, then a Child seat or booster MUST be supplied by the adult/parent/carer to whom the child is in the care of.
Under no circumstances can a child of any age sit on an adults/parent/carers lap, as this is against the law and our Licencing conditions.
For Health and Safety reasons 079 Call a Cab are unable to provide any form of child seat. However, if you are booking a return journey and have your own child seat, the driver who carries out your booking will store your child seat for the return journey. (Please note that the installation of the child seat must be carried out the you the adult/parent/carer)
11. Discounts & Promotions:
11.1. Any discount voucher/leaflet can only be redeemed for trips booked between 10:00am to 21:59pm Monday to Thursday & 10:00am
to 17:59pm Friday to Sunday.
They can not be used on any Public/Bank Holiday or between 17:00pm the 24th December through to 10:00am the 2nd January.
11.2. To receive any Discount using a voucher/leaflet, you must tell the operator at the time of booking and then show the flyer to your driver.
*Please note that if you prepay for a journey and we give a discount, the flyer/voucher must then be shown to your driver on the day of travel.
If you fail to show your driver the flyer/voucher, the discount given will then be due back to us, which then must be paid to your driver*
12. Account Customers:
12.1. All account customers agree that any invoice sent via email or post shall be paid within 7 days of the invoice date. (Unless otherwise agreed in writing)
12.2. All account customers accept that if an invoice is overdue or outstanding, we reserve the right not to book in any other journeys to be added onto the account, until any overdue payments have been made. (Unless otherwise agreed in writing)
12.3. All account customers accept that any changes to each/any local journey (under £50.00) will incur a £10.00 administration fee per amendment.
12.4. All account customers accept that any changes to any airport or long distance journey (£50.00 or more) will incur a £20.00 administration fee per amendment.
Non Account Customers:
12.5. All non account customers agree that any invoice sent via email or post shall be paid within 1 day (24 Hours) of the invoice time/date. (Unless otherwise agreed in writing)
12.6. All non account customers accept that if an invoice is overdue or outstanding, we reserve the right to not supply a taxi until cleared payments have been made. (Unless otherwise agreed in writing)
12.7. All non account customers accept that any changes to each/any local journey (under £50.00) will incur a £10.00 administration fee per amendment.
All non account customers accept that any changes to any airport or long distance journey (£50.00 or more) will incur a £20.00 administration fee per amendment.
13. Complaints:
13.1. In the unlikely event that you wish to complain, all complaints should be addressed to:
The Management and emailed to: info@079callacab.com
Thank you for taking the time to read our Terms & Conditions.
079 Call a Cab